Complaints
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 0800 43 6789
Email:
sales@combinedshipping.co.uk
Address:
My Outdoor Oasis t/a Combined shipping Company 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
What to do if you can't reach an agreement
If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our letter to you.
They can be contacted in the following ways:
Further details can be found on the Financial Ombudsman Service
website:
www.financial-ombudsman.org.uk
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